Privacy notice
We collect as little as we can, use it only to help you, and never sell it. This notice explains what that means in practice.
Last updated: October 21, 2026
Who we are
PRISM Accessibility Consultants, led by Payton Ruth. Payton is responsible for how we handle personal information. Questions or requests go to payton@prismaccess.ca.
What we collect, and why
- When you send a message. Your name, email address, what you'd like help with, your message, and anything you choose to tell us about how you'd like to communicate. We use it to reply, to plan our conversation, and to prepare a proposal if you ask for one.
- Accessibility needs. If you tell us about captions, ASL, a preferred format or another need, we use that only to make our conversations and work accessible to you. You never have to tell us why.
- When you ask a question in the Questions panel. The text of your question, to write an answer. Please leave out names, health details and other personal information.
- Display settings. If you change text size, contrast or other settings, your browser remembers them on your device. They're never sent to us.
We don't use advertising or tracking cookies, and we don't run analytics that follow you from site to site.
Who helps us
A few services handle information for us, only to do their part:
- Netlify receives contact form messages, keeps them in our account and emails them to us.
- Netlify also hosts this website. Like any web host, it keeps short-lived technical logs, such as IP addresses, to keep the site secure and running.
- Anthropic (Claude) writes the automatic answers in the Questions panel, from the question you type.
- Google Fonts supplies the typefaces, so your browser contacts Google to load them.
Some of these services store information outside Canada, including in the United States, where it may be subject to local laws.
How long we keep it
We keep enquiries and project correspondence only as long as we need them to work with you and to keep reasonable business records. Ask us at any time and we'll delete what we don't have to keep.
Your choices
- Ask what personal information we hold about you, and get a copy.
- Ask us to correct it, or to delete it.
- Withdraw your consent to us using it, for example by asking us to stop contacting you.
Email payton@prismaccess.ca and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change how we handle information, we'll update this page and the date at the top.