Questions & answers.

Book a free 15-minute discovery call or send us a message. We'll ask about your goals, your space or project, and your timeline, then suggest a next step and send a proposal.

Book a call

Yes. It's a short, no-obligation conversation to understand what you need and whether PRISM is the right fit.

It depends on what's in scope: how many sites and how large they are, which areas we review (spaces, programs, communications, digital, policy), how many web pages and documents we test, and travel. For training, it depends on the format, preparation and audience. After the free discovery call you'll receive a proposal with a clear scope, timeline and cost, with no obligation to go ahead.

It depends on scope. A single small site often takes half a day to a day on site, with the report in about two to four weeks. Larger buildings, several sites, or audits that add digital and policy review often take six to twelve weeks. MLI Select work follows your design and construction milestones, and your proposal sets out the schedule.

Both. Site assessments happen in person; planning, reviews, training and follow-up can happen in person or virtually.

Absolutely. Captions, ASL interpretation, alternate formats, extra time or a different meeting format: tell us what helps and we'll arrange it.

Tell us what you need

It's scoped to you, and can cover physical spaces, communications, digital services, programs and services, and policies. You receive prioritized findings with practical recommendations.

How audits work

No. We check against the relevant standards, and we also ask whether people can actually find, reach and use what you offer. A space can meet a minimum and still not work well.

What checklists miss

Including RHFAC, CSA B651, the AODA and its standards, the Accessible Canada Act, the Ontario Building Code where relevant, WCAG 2.2 and Universal Design principles.

A clear report with findings, photos where useful, why each finding matters, a priority, and a recommended fix. We stay available to answer questions while your team makes changes.

Yes. Digital touchpoints such as websites, online forms and PDFs can be part of an assessment, reviewed against WCAG 2.2 and how real people use them.

Mortgage loan insurance for rental buildings with five or more units. It awards points for affordability, energy efficiency and accessibility, and 50, 70 or 100 points unlock better terms.

MLI Select explained

Level 1 is worth 20 points and Level 2 is worth 30. Both require every unit to be visitable and common areas to be barrier-free under CSA B651:23.

Try the estimator

Yes. The accessibility points are the same. Existing buildings start at 85% loan-to-value at 50 points and reach 95% at 70 points.

No, it's one pathway. A score of 60 to 79% can count toward Level 1 and Gold (80% or more, with Gold prerequisites) toward Level 2, as long as every unit is visitable and common areas are barrier-free. Accessible or universal design units are other routes.

RHFAC explained

As early as possible, ideally before design starts. That's when accessibility points cost the least to earn.

No. CMHC and your lender decide eligibility and terms. PRISM supports your strategy, design decisions and documentation.

Yes. We review drawings and work alongside architects, builders and project managers so decisions are built as designed.

Disability through lived experience, accessibility beyond compliance, Disability Justice, Universal Design, inclusive communication, accessible workplaces, self-advocacy, transitions to college and university, inclusive leadership and change management.

See topics

Yes. Every format can be delivered in person or virtually, with live captions and accessible materials.

Keynotes run 30 to 60 minutes, panels 45 to 90 minutes, and workshops a half or full day. We also design multi-session series.

Yes. We start with a planning call and use examples from your sector and workplace.

Yes, for keynotes, panels and facilitated conversations, in person or virtually, with live captions. Tell us about your audience, date and format.

Invite Payton to speak

The AODA's standards apply to organizations in Ontario's public, private and non-profit sectors with at least one employee. Requirements vary by size and sector.

AODA essentials

The Web Content Accessibility Guidelines from the W3C: an international standard for making websites and digital content usable by people with disabilities.

WCAG 2.2 in plain language

Accessible design meets specific needs and standards. Universal design aims to make spaces and products usable by as many people as possible from the start.

Read the comparison

The Rick Hansen Foundation Accessibility Certification, a national rating of meaningful access in the built environment.

RHFAC explained